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Delivery & Returns - Jilly’s Gift Hampers


FREE UK Delivery: Jilly’s offers a FREE shipping service for all standard UK orders. The estimated delivery time is 2-3 working days from date of dispatch and is fully tracked via APC Overnight.

FREE International Delivery:
Jilly’s offers a FREE shipping service Internationally on orders over £100. The estimated delivery time is 5-10 working days from date of dispatch however it is possible that your order can arrive earlier and is fully tracked via Royal Mail.

Express UK and International Delivery:
Jilly’s offers an express delivery service. For express delivery orders must be placed before 12pm Monday-Friday (GMT). If your order is dispatched after midday your order will be dispatched the following working day. All express deliveries are fully tracked. Please allow 1-2 working days for UK delivery and 2-4 working days for International deliveries.

Change of Address:
Please let us know immediately if you have made a mistake with your delivery address so we are able to change it for you. Once your order has been dispathed, we cannot send to a different delivery address.

UK Returns Info:
Jilly’s will be happy to refund or exchange any item within 14 days from date of arrival, if for any reason you change your mind.

All you need to do is follow the easy steps set out below:
  • Fill in the returns form enclosed with your order (link to returns form)
  • Fully package and seal item for return. Ensure item(s) is in it’s original perfect condition with all labels attached
  • Courier will arrange convenient pick up date and time to collect
  • Item(s) will be collected
  • Exchange/Refund will be processed
Help: For help with delivery or returns information please email Jilly’s Customer Services at customerservices@jillysonline.com.






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